Policies
Refunds:
NO REFUNDS are available, all items are FINAL SALE
However, if there is a problem with your order and it has been within 24 hours of you placing it, message me and I can help you either edit it or cancel it. I will not accept cancellations/refund requests/order changes after this point.
Refunds will also be available if you receive the WRONG/INCOMPLETE ORDER (ex: wrong size/wrong apparel, mistake on the apparel, etc.) otherwise it is final sale, no exceptions. Please read all descriptions carefully before ordering, I include all information there. Each item is custom made just for you, if it was returned or refunded it likely would not ever get sold again since the amount of sizes and color and design combinations. I enforce this strictly as I do not want to get taken advantage of, but if you have questions feel free to shoot me an email.
If your order arrives damaged (stains, rips, etc.) You have three (3) days after arrival of the package to email us and we will respond promptly and sort it out! (This includes asking for pictures and a description of the item.
Exchanges:
Currently, we do not offer color or size exchanges.
Please check our size chart or contact us if unsure about sizing. All sizes are unisex.
Lost or Delayed Packages:
KIND MIND CLUB is not responsible for the item after shipment, tracking will be sent via email. Due to COVID and a high volume of packages being shipped through USPS, once a package is shipped we do not have control over it. This could lead to delays. If a package gets lost it is YOUR responsibility, the same as other e-commerce businesses. You can communicate with USPS to set up a delivery or a missing mail claim. Once it is shipped it is NO LONGER our responsibility.
Incorrect Address:
Please make sure to double-check the addresses entered. If it is incorrect we CAN NOT ship it. We will reach out over email and text to correct the error.
Processing Policy:
Our processing time is currently 8-21 days. (as of 5.01.22) meaning your order will be shipped out 8-21 days after you ORDER. This does not mean it will arrive 8-21 days after purchase. After 21 days feel free to reach out and check on your order.
Please contact us with any questions regarding your order!